Terms of Service

What Is Covered

The warranty covers eligible defects in Taskio's physical execution and labor. If an installed bracket or fixture requires re-securing, or an assembly adjustment is needed as a direct result of our workmanship, Taskio will correct the covered workmanship issue without an additional labor charge.

Warranty Exclusions

• Client-Provided Hardware & Appliances: The warranty does not cover televisions, audio hardware, smart-home electronics, third-party brackets or mounts supplied by the client, replacement plumbing fixtures, or manufacturer defects in customer-provided hardware.
• Concealed or Latent Structural Building Defects: It does not cover wall, stud, ceiling, plaster, masonry, moisture, rot, framing, or other pre-existing building defects not caused by Taskio's workmanship.
• Drain Cleaning & Clearing: The warranty applies only to eligible defects directly resulting from Taskio's workmanship. It does not guarantee that a drain will remain clog-free for one year and does not cover new or recurring blockages caused by grease, hair, foreign objects, misuse, roots, building plumbing defects, or other conditions unrelated to the original service.
• IT & Computer Support: The warranty applies to eligible physical setup integrity and technician configuration labor. It excludes hardware end-of-life, manufacturer failures, malware or virus re-infection, third-party operating-system changes, and internet service provider outages outside Taskio's control.
• Third-Party Modifications: Subsequent dismantling, unmounting, alteration, relocation, or adjustment by the client or another service provider may exclude the affected work from warranty coverage where that later work caused or contributed to the issue.
• Environmental & Accidental Damage: Damage resulting from impact, structural movement, flood, fire, moisture intrusion, misuse, or other external events is excluded.

TV Mounting — Additional Charges

The following charges apply in addition to the standard TV installation price when the corresponding work is required:

• Above-fireplace installation
  Mounting a TV above a fireplace.+ CAD $30
• Concrete wall installation
  Mounting directly to a concrete wall.+ CAD $30
• In-wall power/cable concealment
  Concealing power/cabling inside the wall where the wall construction and applicable requirements permit the requested method.CAD $69

In-wall concealment is offered only when it can be performed appropriately for the specific wall and installation. Standard flexible TV power cords are not routed inside wall cavities unless the cord and installation method are approved for that use. If in-wall concealment is not suitable, available alternatives can be discussed before work proceeds.

Other Special Site Conditions

Brick, tile, other masonry, unusual framing, difficult access, specialty mounting, specialized hardware, or other non-standard conditions may require additional equipment, preparation, or labor. Any additional charge not specifically listed above is disclosed and approved before the related added work proceeds.

Single-Technician Dispatch & Assisted Lift Policy

Standard installation jobs may be scheduled with one technician. For some TVs or other large items, the technician may ask whether an adult occupant is willing and able to provide a brief lift or guide assist. Customers are not required to provide physical assistance.

If the item is unusually large or heavy, site conditions require two people, or no suitable assistance is available, a second technician may be required. Any applicable additional labor fee is disclosed before the related work proceeds whenever practicable.